Our Customer Charter
We value our customers and offer a highly-personalised service, no matter the scale of a move, which lets you spend more time on the little things as our expert team securely transports your goods. We’re a removal company that believes in providing the most comprehensive service possible.
All our highly skilled operatives have been security checked to a high level and have been trained to an exceptional high level on furniture handling and packing to meet your every need. We also have a policy of employing ex servicemen when possible.
If you have delicate antiques, grandfather clocks a piano or works of art you are going to require a specialist to handle their relocation. Meet Our Brian.
All our vehicles are tracked and your household goods ride on a cushion of air whilst in transit with Air Ride
We have a medium size modern and purpose built removal fleet of vehicles, ranging from 18 tonnes to 3.5 tonnes along with accompanying trailers. All the large vehicles are air ride which means that your possessions are transported on a cushion of air to protect them
Our entire fleet is alarmed and satellite-tracked so that we know where they are at all times. This ensures that your household contents are held securely throughout the removal experience and enables us to predict arrival times with accuracy.
We maintain our vehicles to a very high standard at our on-site workshop facilities. All of our vehicles carry minimum 100 removal blankets and custom-designed quilted transit covers for TVs, suites, tables, chairs, American and European fridge freezers, washing machines, etc. so as to protect your belongings.
To help improve air quality, we have updated our removal fleet to include Euro 6 vehicles to meet new, tighter exhaust emission standards and enable us to continue to provide removal services within the Ultra Low Emission Zone (ULEZ), which will be in place in central London from April 2019, the rest of London from October 2021 and other towns and cities in the near future.
We offer a 5% discount on the removal cost to members of the emergency services, ex and serving armed forces personnel. current NHS staff and senior citizens.